What type of charges can be included in a customer statement?

The inclusion of finance charges assessed on overdue amounts in a customer statement is appropriate because these charges represent a fee incurred by the customer for failing to pay their account on time. They are typically calculated based on the outstanding balance and the period of delinquency, serving as a clear reminder to the customer of their payment obligations and the financial implications of their delayed payment.

Finance charges are considered legitimate charges that are directly tied to the customer's account activity and are informative in nature, helping maintain transparency in financial dealings. Including such charges in a customer statement aids in accurate record-keeping and provides the customer with a complete view of their outstanding debts, which can motivate timely payments.

In contrast, other charges like transaction fees, additional taxes, or shipping charges may not always be relevant or applicable in the context of overdue balances and can vary based on the nature of the transaction or the specific agreements between the customer and the business. This ensures that the customer statement focuses on the most pertinent aspects of the customer’s financial relationships and obligations.